Privacy Policy

Aroha Avenue is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website, you agree to the collection and use of information in accordance with this policy.

  1. Introduction

    Aroha Avenue is a trading name of Village Ltd ("we," "our," or "us"). We sell curated gift boxes and may collect certain personal information when you use our services. We are committed to complying with the New Zealand Privacy Act 2020, which governs the way we collect, use, store, and share your personal information.

  2. Information We Collect

    We may collect the following types of information when you use our website or services:

    • Personal Information: Your name, email address, contact details, billing and shipping addresses, payment information, and any other details provided during the purchasing process.

    • Non-Personal Information: Data about your device, browser type, IP address, and usage patterns on our website (e.g., pages visited, time spent on the site).

  3. How We Use Your Information

    We use the information we collect to:

    • Process orders and manage your account.

    • Communicate with you about your order status, shipping, or customer support inquiries.

    • Improve our website and services based on user experience and feedback.

    • Send marketing communications (only if you have opted in to receive them).

    • Comply with legal obligations and protect our rights.

  4. Disclosure of Your Information

    We may share your personal information under the following circumstances:

    • Service Providers: We may share information with third-party service providers who assist us in processing payments, shipping orders, or managing customer support.

    • Legal Compliance: If required by law, we may disclose your personal information to regulatory bodies or law enforcement to comply with legal obligations.

    • Business Transfers: In the event of a merger, acquisition, or sale of all or part of Village Ltd, your personal information may be transferred as part of that transaction.

  5. Data Security

    We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

  6. Cookies and Tracking Technologies

    Our website uses cookies and similar tracking technologies to enhance your user experience and collect non-personal information. Cookies are small files stored on your device that allow us to recognise your browser and capture certain details like your preferences and usage data.

    You can adjust your browser settings to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

  7. Your Rights

    Under the New Zealand Privacy Act 2020, you have the right to:

    • Access: Request access to the personal information we hold about you.

    • Correction: Request correction of any inaccurate or incomplete information.

    • Deletion: Request deletion of your personal information, subject to certain legal obligations.

    To exercise these rights, please contact us using the details provided here.

  8. Retention of Information

    We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal and accounting requirements.

  9. Marketing and Communications

    If you have opted in to receive marketing communications from us, we may use your personal information to send you promotional offers, newsletters, and other updates. You can opt out at any time by following the unsubscribe link in the emails we send or by contacting us directly.

  10. Third-Party Links
    Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

  11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your personal information.