Returns Policy
Kia ora! We pride ourselves on high quality products sourced with aroha and high standards. If the product you have bought is faulty, we will provide a remedy.
Our cups come with a 60 day replacement guarantee from the date of purchase in the event of any of the following:
Failure of any parts or joints through general wear and tear which would not be expected for the product type. This does not include damage due to improper use, mishandling of items or accidental damage.
Incorrect item dispatched, you must make contact within 48 hours of delivery to advise us if you have not received the correct item.
The following is a list of scenarios where we will not issue a replacement or refund:
Item damaged due to accidental damage after delivery
Item damaged due to improper care
Any claim after 2 months from the date of purchase
Cancellation of order after your product has been created or dispatched
Returns & Replacement Procedure
To request a replacement please let us know via email (kiaora@arohaavenue.co.nz) stating the reasons for the request including details of the defect, photos of the defect, your delivery details and order number.
Once we receive your email we will look into your request and we might ask the item be returned to us for have a closer look. Once the investigation is complete, we will let you know the outcome. All items found to warrant a replacement will be shipped within two working days.
Order Cancellation.
Any order can be cancelled and a refund issued if you make email contact with us before your order has been produced or shipped.
If you make contact after your order has been shipped we are unable to accept the order cancellation request. Arohamai!
Website Product Image Accuracy
Please note that colours on different screens and devices might differ in shades, vibrancy and brightness. This will result in products looking slightly different when arriving than they do online. This is standard across all websites and products online.